Customer Service

With over twelve years of Surveillance/Security experience Bo-Co-Pa and Associates, is highly capable and qualified to assist you in all of your Surveillance/Security needs.

Here are some of the services offered by Bo-Co-Pa and Associates:

  • Tier One Training: Front Line employees
    • Learn how to keep focused, motivated and knowledgeable
  • Tier Two Training: Supervisors, Shift Supervisors, Assistant Managers
    • Learn how to motivate, educate and train your staff
    • Learn skills to avoid those common pitfalls placing expectations on staff
    • How to utilize the strongest customer service tool given to this position for the benefit of the business.
  • Tier Three Training: Department Directors, CFO’s, COO’s, General Managers and Chief Executive Officers
    • Even executives need to practice positive customer service. Through our Executive level customer service training module we will hone the skills that already exist and develop those areas that need to be addressed.
  • Bo-Co-Pa & Associates also offers:
    • Unannounced property visits analyzing the business’ customer service practices being applied on a daily baisis.
    • Customer Service Training manual reviews
    • Multi-Media Customer Service analysis (often over looked but with the new age of technology it is vital to be up to date and effective with your multi-media